For landlords, property managers and short-term rental hosts
Maintenance requests by text, handled from first message to finished repair.
PropertyAI gives each building a maintenance text line. Tenants report problems in plain words; the landlord approves the work; contractors are dispatched and scheduled, all with a full record of every apartment’s repairs.
How it works
- 01
Tenant texts the problem
Tenants text their building’s maintenance number in their own words, with photos if they like. No app, no portal, no login.
- 02
It gets sorted right away
Each request is categorized and prioritized, and the tenant gets a quick follow-up question if details are missing. Gas, fire, flooding and similar messages get an immediate safety reply and alert the landlord’s on-call staff.
- 03
The landlord approves
The landlord or manager gets a secure link with the problem, the apartment’s repair history, and a cost estimate, and approves or declines in one tap.
- 04
The contractor is dispatched
The chosen contractor gets a work order link to accept the job, offer times, and upload before and after photos or video and the invoice.
- 05
The tenant picks a time
The tenant replies with the time that works. Everyone is kept up to date by text until the repair is verified and closed.
For Airbnb and short-term rental hosts
No tenant to text in? Schedule the work yourself. Book a turnover cleaning between checkout and the next check-in, or a repair, from your phone in under a minute.
- You pick the time and the price limit. Your cleaner or contractor gets a text and accepts with one tap.
- Proof it was done. They upload photos or a video before marking the job complete, and you confirm it.
- Reminders and a calendar invitation go out for every booked job.
- One history per property: every cleaning and repair, with what it cost.
For tenants
Your landlord gives you your building’s maintenance number. Text it a description of the problem and we’ll take it from there. You’ll only get texts about your maintenance requests: follow-up questions, scheduling, and updates.
- Emergencies: if there’s fire, a gas smell, or anyone is in danger, call 911 first.
- Stop texts: reply STOP at any time. Reply START to resume.
- Help: reply HELP, or email support@clocktowerterminal.com.
- Message and data rates may apply. See our SMS terms and privacy policy.