PropertyAISign in

SMS terms

Effective November 13, 2026

These terms cover the PropertyAI maintenance text messaging program operated by Clocktower Terminal LLC for landlords and property managers.

What the program sends

Texts about maintenance requests: confirmations, follow-up questions, appointment scheduling, repair status updates, and emergency safety guidance. Landlord staff receive approval requests and alerts; contractors receive work order notices. We never send marketing messages.

How you opt in

  • Tenants opt in by texting their building’s maintenance number to report a problem, or by giving their landlord consent to receive maintenance texts, for example in their lease or a lease addendum. Landlords must record that consent before adding a tenant.
  • Landlord staff and contractors opt in when they give their mobile number to the landlord to receive maintenance notifications.

The first text a number receives from the program names the landlord and includes this notice: “Msg & data rates may apply. Msg frequency varies. Reply HELP for help, STOP to opt out.” Consent is not a condition of renting or of any purchase.

Example lease addendum language for landlords: “I agree to receive text messages about maintenance requests for my apartment from [Landlord name] through PropertyAI at the mobile number I provide. Message frequency varies. Message and data rates may apply. Reply HELP for help or STOP to opt out at any time.”

Message frequency and cost

Message frequency varies with your requests, usually a few messages per request. Message and data rates may apply, according to your mobile plan.

Opting out and help

  • Reply STOP to stop receiving texts. You’ll get one confirmation and no further texts. Reply START to resume.
  • Reply HELP for help, or email support@clocktowerterminal.com.
  • After opting out, you can still report maintenance problems to your landlord by other means.

Emergencies

The text line is not an emergency service. If there’s fire, a gas smell, or anyone is in danger, call 911 first.

Other terms

Carriers are not liable for delayed or undelivered messages. Supported carriers include the major US carriers. See our privacy policy for how we handle your information.