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Terms of service

Effective November 13, 2026

These terms govern use of PropertyAI, a service of Clocktower Terminal LLC (“we”, “us”). By using the service you agree to them. Landlords who subscribe may also have a separate agreement with us; if it conflicts with these terms, that agreement controls.

The service

PropertyAI helps landlords and property managers receive maintenance requests by text, decide on repairs, and coordinate contractors. We provide software and messaging; we are not a contractor, property manager or emergency service, and we don’t perform repairs.

Landlord responsibilities

  • Keep account access secure and limited to authorized staff.
  • Add only tenants, staff and contractors who agreed to receive maintenance texts, and record how each tenant agreed.
  • Make your own decisions about repairs, spending, contractors and legal obligations to tenants. Suggestions, categories and estimates from the service are aids, not professional advice.
  • Keep a way for tenants to report problems and emergencies that doesn’t depend on the text line.

Contractors

Contractors are independent businesses chosen by the landlord. We don’t employ, endorse or guarantee them, and agreements about work and payment are between the landlord and the contractor.

Acceptable use

Don’t use the service to send spam or marketing, harass anyone, break the law, or interfere with the service or other users’ data.

Emergencies

Text messages can be delayed or fail. The service is not a substitute for 911 or for a landlord’s own emergency procedures.

Fees

Fees for landlords are set in their subscription or agreement with us. Tenants are never charged by us; their carrier’s message and data rates may apply.

Disclaimers and limits

The service is provided “as is” without warranties of any kind, to the extent the law allows. To the extent the law allows, we are not liable for indirect or consequential damages, and our total liability for any claim is limited to the amount the landlord paid us in the 12 months before it arose.

Ending use and changes

Landlords can stop using the service at any time. We may suspend accounts that break these terms. We may update these terms and will post changes here with a new effective date.

Governing law and contact

These terms are governed by the laws of the State of New York. Questions: support@clocktowerterminal.com.