Privacy policy

Effective November 13, 2026

This policy explains how Clocktower Terminal LLC (“we”, “us”) collects, uses and shares information through PropertyAI, our maintenance coordination service for landlords, their staff, their tenants and their contractors, including our text messaging (SMS) program and the website at clocktowerterminal.com.

Information we collect

Landlord and staff accounts: name, email address, mobile phone number, and role.
Tenant information provided by landlords: name, mobile phone number, apartment, and how the tenant agreed to receive maintenance texts.
Messages and media: the text messages, photos and videos tenants send to a maintenance number, and our replies.
Contractor information: business name, contact details, trades, insurance dates, work order updates, photos, videos and invoices.
Property information: addresses, buildings and apartments, including building details from public city records.
Technical information: server logs and IP addresses used for security, and a sign-in cookie. We do not use advertising or tracking cookies.

How we use information

To receive, sort and route maintenance requests, and to text tenants, staff and contractors about them.
To detect possible emergencies, send safety guidance, and alert on-call staff.
To let landlords approve work, dispatch contractors, schedule repairs and keep repair records.
To secure the service, prevent abuse, and meet legal obligations.

We use automated tools, including an AI service provider, to read request messages and suggest a category, priority and follow-up question. We do not allow these providers to use your messages to train their models. A person at the landlord’s organization approves any repair spending unless the landlord has set up their own approval rules.

Text messaging (SMS)

We send texts only about maintenance requests: confirmations, follow-up questions, scheduling, status updates, and safety alerts. We do not send marketing texts. Reply STOP to opt out at any time, or HELP for help. See our SMS terms.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are not shared with any third parties. Information sharing with the subcontractors that support our service, such as our messaging provider, is described below.

How we share information

We do not sell personal information. We share it only:

Within a landlord’s organization: request details are visible to that landlord and their authorized staff.
With the assigned contractor: the details needed to do the job, such as the problem, the apartment, and the tenant’s chosen appointment time.
With service providers that run the service for us under contract: cloud hosting and database, text message delivery, email delivery, and AI processing.
With map providers: a property’s street address is sent to a government address service and to Google Maps to locate the property and show its map, satellite and street views to the landlord. No tenant information is included.
When required by law, or to protect the safety of any person.

Landlords control their tenants’ information

We process tenant information on behalf of the landlord who uses PropertyAI. Tenants who want to see, correct or delete their information can ask their landlord or contact us at support@clocktowerterminal.com, and we will work with the landlord to respond.

Retention and security

We keep repair records while the landlord’s account is active, because they form the apartment’s maintenance history, and delete or anonymize them after the account closes unless the law requires longer. Information is encrypted in transit, files are stored privately and shared through short-lived links, and access is limited to each landlord’s own organization.

Children

PropertyAI is not directed to children under 13, and we do not knowingly collect their information.

Changes and contact

We will post any changes to this policy on this page with a new effective date. Questions: support@clocktowerterminal.com.